At PVAConnect, we strive to provide the highest quality phone verified accounts. However, we understand that sometimes issues may arise. This Refund Policy outlines our procedures for handling refund requests.

General Eligibility Criteria:

• Refund requests must be made within 30 days of purchase
• Accounts must be verified as non-functional by our support team
• All refund requests must include proof of the issue
• Refunds are processed based on the original payment method

We provide refunds in the following situations:

Please note that refunds are NOT provided in the following situations:

• Change of Mind: If you simply changed your mind after purchase
• Account Suspension by Platform: If social media platforms suspend the account due to your activities
• Incorrect Usage: If accounts are used against platform terms of service
• Bulk Order Issues: For bulk orders where partial issues occur (we replace affected accounts)
• Delayed Reports: Issues reported after 30 days of purchase
• Password Changes: If you change the account password and lose access
• Unverified Claims: Issues that cannot be verified by our support team

To request a refund, please follow these steps:

In many cases, we prefer to replace non-working accounts rather than process refunds:

Replacement Terms:

• Replacements are provided for the same account type/value
• Processing time: 12-24 hours for standard replacements
• Bulk order replacements may take up to 48 hours
• No limit on replacement requests within warranty period
• Replacement accounts come with their own 180-day warranty